Before using the Website (that is, any site operated by Covenco and associated companies), it is your responsibility to read this Privacy Policy. You can notify us in the manner set out below if you do not want us to share information about you with third parties.

By accessing and using the Website, you are agreeing to be legally bound by the Terms of Use and this Privacy Policy. You should, therefore also read the Terms of Use before using the Website.

Covenco is determined to protect your privacy. It is very important to us that you should be able to use and enjoy the Website without having to compromise your privacy unacceptably.

Knowing something about our users is, however, necessary to ensure that our service is continually improved. We need to build an accurate picture of the needs and wishes of our users, and to be able to communicate with you. That enables us to offer a service that is relevant to you as you would expect.

We answer your important questions

“What information do you collect about me?”

We automatically collect some data about our users’ browsing actions and patterns. This is aggregate data and does not identify any individual.

We may also ask you to provide personal information voluntarily to get a clearer picture of our users. It is then entirely up to you whether you are happy to give us this information.

While completing registration and enquiry forms, you will be asked to give details about yourself. You may also choose to e-mail us or contact us in other ways. Such contact gives us information about you.

If you have any financial dealings or make purchases with our partners or us, they will collect certain information. This information may be shared with us.

“For what purposes do you collect and use this information?”

We use aggregate visitor details (where no individual is identifiable) to help us improve our understanding of our users and their preferences. We use it to assist us in arranging relevant product and service information and ensuring the best partner information. It also helps us develop the Website and audit its use.

The information about you as an identifiable individual, including contact details, may be used in the following ways:

  • To conduct market research and other surveys.
  • To create and draw to your attention promotional material and commercial opportunities that may interest you.
  • To be shared with Covenco and partners with whom we have an association. We may also be able to share the information that they obtain about their users, which may include you.

“How private are my details?

Apart from other companies in the Covenco Group, we only share personal information about you with third parties we have selected carefully and with whom we have or may have, a commercial relationship. Covenco complies with the relevant legal requirements and takes all reasonable care to ensure that your information is secure and private and is only seen by responsible third parties. However, we cannot be held accountable for the actions of any third party who receives or obtains access to the information or for any breach of security.

If you tell us that you do not want us to use your details, then data about your use of the Website would only form part of aggregated statistics and would not be related to you as an individual.

You can ask to see the information we have about you by emailing a request to our data manager, [email protected].

“What do I do if I am not happy for you to share information about me with others?”

You may not wish us to share personal details about you with third parties outside Covenco and its associated companies or to use your information in the other ways we have described in this Privacy Policy. You can e-mail [email protected] at any time to let us know of any objections you may have to how we use or disclose your data in the ways set out in this Privacy Policy. Your personal details may be shared with third-party organisations we have contracted to provide services to us on an agency basis, which includes processing data. We may also have to release information (which could include the contents of e-mail communications between any persons) because of a legal requirement on us or pursuant to a court order.

Data will be retained for such a period as is sufficient to:

Fulfil contractual requirements relating to each customer/client but in keeping with any GDPR guidelines that may be in force at any given time.

For a period required to satisfy historical, statistical, or archiving requirements of Covenco and in keeping with GDPR legislation. Data retained will be checked and updated to ensure the accuracy of records at a frequency that may be determined as adequate for such purposes and in keeping with any legislation that may be in force regarding the retention of such data, taking into consideration any specific instruction from the data controller.

Details of business/financial transactions may be kept indefinitely or for at least a period that may be required by law to fulfil any Inland Revenue/taxation requirements, and in keeping with GDPR requirements as may relate to such subject matter.

Complaints:

In the first instance, any complaints relating to the collection and retention of data should be addressed to the Covenco data officer, who will inform the data controller and respond to the complaint (unless the data controller wishes to respond) within ten days of It being registered.

In the event that Covenco or the data controller do not respond to a complaint or cannot adequately address the complaint, the individual can register a complaint with the ICO at www.ico.org.uk or by calling: +44 (0)303 123 1113.

Use of cookies on a website

The basic principles

A cookie is a text-only string of information that a website transfers to the cookie file of the browser of your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, and a value, usually a randomly generated unique number.

Two types of cookies are used on the Website: Session Cookies which are temporary cookies that remain in the cookie file of your browser until you leave the Website. Persistent Cookies which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of each specific cookie). Cookies can help a website arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you.

We partner with Microsoft Clarity, Google Analytics, Google Ads, HotJar, and Spotler/Gator Mail to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. More information about how these third parties collect and use your data can be found on their websites.

How we collect cookies on the Website, and what information we collect

Session Cookies: To allow you to carry information across pages of the Website and avoid having to re-enter information. Persistent Cookies: To help us recognise you as a unique visitor (just a number) when you return to the Website and to allow us to tailor content and the presentation of the Website to match your preferences. To compile anonymous, aggregated statistics that allow us to understand how users use the Website and to help us improve the structure of the Website. We cannot identify you personally in this way.

Use of Web Beacons

Some of our web pages may contain electronic images know as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages, usually from an email marketing campaign. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Disabling/Enabling Cookies.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of the Website if cookies are disabled.

International transfer of personal data

As you will know, the internet does not recognise national boundaries. Services on the net are accessible globally, so the collection and transmission of personal data is not always confined to one country. You should be aware that by using the Website and those of our partners or any site we link through to, your personal data may be processed in or transferred to other countries, the USA, for example, and you agree to your personal data being transferred or processed in this way.

Links

Our site contains links to other websites over which we have no control. We are not responsible for the privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites to understand how they collect, use and share your personal information.

Further information

If you want further information or wish to communicate with us about this Privacy Policy and your wishes about your personal information, please e-mail our data manager, Mark Creasey: [email protected]

Company and data protection information

The website’s data controller is Mark Creasey.
Please address all enquiries to: [email protected]

Covenco Limited
Unit 4, MXL Center, Lombard Way,
Banbury
OX16 4TJ
United Kingdom

Any queries or notices under the Data Protection Act should be addressed to Mark Creasey at the above address.