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INTRODUCTION
Multi-Vendor Maintenance Solutions
To complement the supply of hardware and software, Covenco also provides maintenance and support services for the majority of products from each manufacturer including – IBM, Intel, HPE, Cisco, Dell EMC, Lenovo, and NetApp.
When your current warranty or maintenance expires, contact Covenco for a quotation that meets your exact needs while saving you thousands, especially for legacy equipment.
Covenco maintenance offers lower costs without compromising on service quality.
SERVICE LEVELS
HW & SW maintenance options for your businesses
Several service levels are available to suit different requirements and levels of criticality. Hardware and Software Maintenance service levels range from next business day site visits to 24/7/365 support, with a guaranteed fix time.
Covenco offers guaranteed fix times where manufacturers do not, giving you valuable peace of mind. All hardware maintenance contracts include parts and labour.
Available options
24/7 - 4hr Fix
Call logged and issue diagnosed by the technical support team, parts, and engineer on-site within 2 hours allowing a further 2-hour fix period.
24/7- 8hr Fix
Call logged and issue diagnosed by the technical support team, parts, and engineer on-site within 6 hours allowing a further 2-hour fix period.
24/7- NBD Fix
Call logged and issue diagnosed by the technical support team, parts, and engineer on-site within 20 hours allowing a further 4-hour Fix period.
Our HW & SW maintenance services include:
Network, Server, and Storage Support
Nationwide spares locations
24/7 Technical Support Team
Service Delivery Management
Installation and delivery
Remote and on-site troubleshooting services
Full UPS Maintenance
Parts and Labour
Get Started with our IT Support & Maintenance Services
Complete the form below to request more information about our IT Support & Maintenance services.
Related Resources
Related Data Management & Hardware news, events, and case studies from Covenco
