IBM Hardware Maintenance Solutions by Covenco

IBM Hardware Maintenance

Unplanned downtime is a costly disruption that can cripple your business operations. Protect your IBM Power Servers and IBM Storage systems with an expert maintenance and support agreement from Covenco. Our tailored maintenance and support solutions extend the lifecycle of your infrastructure, minimising downtime and maximising your investment.

As a trusted IBM Gold Business Partner with over 35 years IBM Systems experience, we offer a comprehensive range of maintenance options to suit your specific needs. From hardware repair and support to proactive monitoring and media retention, our dedicated team is committed to running your business smoothly.

By consolidating your maintenance contracts into a streamlined schedule, we consolidate your IT management and provide a dedicated point of contact for all your maintenance tasks across your IBM hardware estate.

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Key benefits of our IBM maintenance service

Hassle-free maintenance and proactive support

Streamline your IT operations with a single point of contact.

Deep technical expertise

Leverage our decades of experience in IBM technologies.

Cost savings

Reduce support costs by up to 20% through optimised management.

Total availability

Protect your critical workloads with proactive monitoring and maintenance.

End-to-end lifecycle management

Manage your IBM assets efficiently from acquisition to disposal.

Managed Monitoring Service for IBM Systems

Patch Management for IBM Systems: Keep your systems updated with the latest security patches and updates.
Fault and Error Detection on AIX, iOS and IBM Power: Identify and address system issues before they escalate into major problems.
Network Monitoring: Ensure seamless communication between your systems and network infrastructure.
Uptime Monitoring for IBM Systems: Track system availability and performance metrics.
Performance Optimisation: Identify performance bottlenecks and implement corrective actions for IBM Power Servers and IBM Storage Systems.

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Flexible Maintenance Contracts

Extended coverage: Our maintenance contracts extend support for your hardware beyond IBM’s end-of-service life, providing uninterrupted operations.
Customisable options: We offer a range of contract levels to match your business requirements and budget.
Rapid response times: Our skilled engineers are available to address issues promptly and efficiently.
Preventive maintenance: Our proactive approach helps to identify and resolve potential problems before they impact your operations.

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Maintaining Security on your IBM Systems

Data Security

ISO 27001 Accredited:
Covenco operates within a strict ISO 27001 framework to maintain and support your data security data. Our framework includes data and systems on your premises, within third-party data centres, and throughout Covenco’s operations.
Secure Systems:
Covenco operates a complete, secure system for data backups, replication and recovery.
Data sanitisation services:
We provide secure data sanitisation and, where appropriate, data destruction services to protect your organisation from data breaches.

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Maintaining Security on your IBM Systems

Extended Equipment Lifespan for IBM Hardware

End-of-life solutions:
Extend the life of your IBM systems beyond the manufacturer’s end-of-life date. Our expert team works with IBM to deliver seamless maintenance and support.
Multi-vendor management:
Simplify your IT support with our consolidated maintenance agreements for IBM Servers and Storage Systems, from Power 5 to the latest Power10 servers – and from legacy Storwize to the latest FlashSystems storage.
IBM maintenance audits:
Optimise your maintenance investment through accurate asset tracking, assessment and identification.

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Extend the Life of Your IBM Systems with Covenco’s Fully Managed IBM Maintenance Services

Our expert Maintenance and Support services keep your IBM hardware running smoothly beyond IBM’s maintenance window.

Expert Support: Unmatched Expertise at Your Service
Our team of IBM-certified engineers and technicians have over 180 years of combined experience with IBM servers and storage systems. They deliver personalised support, from planning and deployment to migration, backups and ongoing maintenance.

Affordable, Enterprise Quality Support
Our competitive pricing and efficient management strategies help you reduce costs without compromising quality.

Peace of Mind: Protect Your Critical Data and Systems
With our comprehensive maintenance and security solutions, you can rest assured that your IBM infrastructure is protected.