Find the right level of service for your business
We offer three distinct tiers of service, designed to provide the precise level of support your organisation requires.
Feature | Essentials | Proactive (Recommended) |
Strategic |
---|---|---|---|
Core Monitoring & Support | |||
24/7/365 Proactive Monitoring & Alerting | ✔ | ✔ | ✔ |
UK Service Desk Access | Business Hours (9-5) | Extended Hours (8-6) | 24/7/365 |
Platform Management | |||
Hypervisor Health Checks | ✔ | ✔ | ✔ |
Security & Update Patch Management | Critical Patches Only | All Recommended Patches | All Patches (incl. Driver/Firmware) |
Performance & Resource Optimisation | Reactive Only | Proactive Tuning | Continuous Optimisation |
Monthly Health & Utilisation Report | ✔ | ✔ | ✔ |
Data Protection & Resiliency | |||
Managed Backup & Verification | Daily Checks | Daily Checks & Restore Tests | Daily Checks, Restore & DR Sync Tests |
Disaster Recovery (DR) Planning | – | Annual DR Invocation Test | ✔ |
Quarterly Resilience Review | – | Optional Add-on | Optional Add-on |
Strategic Partnership | |||
Configuration Management & Docs | ✔ | ✔ | ✔ |
Security Hardening Audit | – | Onboarding Only | Annually |
Quarterly Strategy & Review Call | – | – | ✔ |
Onboarding & Migration | |||
Initial Assessment & Solution Design | ✔ | ✔ | ✔ |
Migration Services | Optional Add-on | Optional Add-on | Optional Add-on |
Our simple path to a managed environment
- Assess & Design: We analyse your current environment, workloads, and goals to design the optimal, most cost-effective solution for you.
- Onboard & Migrate: Our expert team manages a seamless transition to your new managed service with minimal disruption to your business.
- Manage & Optimise: We take full responsibility for the day-to-day management, monitoring, and optimisation of your virtual infrastructure.
- Support & Evolve: We provide continuous support and strategic guidance to ensure your environment evolves with your business needs.

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