Case Studies

Traditional DR Services – AGC Chemicals

The AGC Chemicals Company Background and Challenges

AGC Chemicals is one of the world’s leading producers of fluorochemicals and fluoro chemical materials, a company that is creating a safe, secure, comfortable, and environmentally friendly world with Chemical Technology. As the company sells to most European countries it was essential that the business was supported by an efficient and secure IT operation 24/7 on-site and around the World to maintain business continuity.

The criteria for a solution was exclusively Disaster Recovery: invocation and testing. We needed a provider with facilities and knowledge in this sphere which could also be cost-effective. Neil Cotton, IT Operations Lead, AGC Chemicals.

The Solution

AGC Chemicals chose Covenco to provide traditional DR service where they would have access to replacement hardware and operating facilities within 4 hours of declaring a disaster. The solution will also extend to Covenco relocating IT equipment to any AGC Chemicals site in the UK. The flexibility in the service caters to both technical and non-technical disaster scenarios. This is also fully supported by Covenco’s experienced technical team who are on hand to assist with the recovery process. Subsequently, this is tested annually, giving AGC Chemicals the opportunity to validate their backups and data restoration processes.

We wanted to have a Disaster Recovery supplier where a personal approach to a customer is a key factor. It is important for us to be able to sit together with your engineers during our testing to analyse the process and to create detailed, effective, and reliable procedural documentation. Neil Cotton, IT Operations Lead, AGC Chemicals.


In Covenco, AGC Chemicals are now with a supplier who adds value to their Disaster Recovery processes. They provide the right guidance and level of support, ensuring that in a disaster they are in safe hands.

Following their first DR test with Covenco, the levels of confidence were at an all-time high. They could recover their systems with the support of Covenco, who guided them through the recovery, to a successful restoration.

Absolutely amazed by the speed of the recovery: less than half a day! Previously it was taking a day and a half. Your technical consultant dealt directly with our application support provider to activate our ERP licensing. Could not ask for better service. Neil Cotton, IT Operations Lead, AGC Chemicals.

AGC Chemicals were not happy with their incumbent supplier and felt that they had little or no support during Disaster Recovery Testing which impacted their confidence to recover their systems in the event of a disaster. Gurdip Sohal, Sales Director, Covenco.

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